✋🏼Hi there ! I am Mayu,
a UX UI Designer / Researcher based in sunny Brisbane
Welcome to my sushi train, very nice meeting you 🍥
4+ years of experience in passenger engagement has allowed me to develop and apply my problem-solving skill and empathetic understanding to approach the difficulties & frustrations encountered by passengers.
Birthday Colour / #6b76ae : Salvia Blue ( 17.07.1992 )
I'm originally from Neon City - Tokyo Japan.
In early 2014, I shook up my courage to come to a land where I didn't know anyone and could barely speak English. Although the experience strengthened my core to expand life experience in different cultures and more importantly, I'm no longer afraid of challenging myself.
I'm still introverted and shy, a typical Japanese.
However, as an experience designer, I passionately approach details of human & environmental factors to bring solutions to life because we all deserve a better life tomorrow, and I can be the generator for it!
MY DESIGN PRINCIPLE
O m o t e n a s h i
"Omotenashi" is the Japanese 'Spirit of Hospitality' to enhance the customer experience and go beyond their expectations by proving unspoken demands.
Human-centric means that user comes top priority and that's what defines Omotenashi. I apply my "Omotenashi Design Principle" to always remember to center users in the process, not just to meet their demands but investigate what's uncovered.
In a digital world, Omotenashi inspired me for connecting all the elements of human life between the environments and products to design a bridge that harmonizes with each segment of the user journey.
Consider sustainable development for future business growth and pursue a new opportunity with never-ending curiosity.
2023 Jan-Present / Daily UI
100 days Design Challenge to become a better designer
2022 October-Present / Ki Culture
Remote volunteer - UX UI Designer based in Amsterdam, Netherlands
2022 Feb-Dec / Academy Xi
UX UI Design case study
Client Project #1 - EBONFX / 6 weeks
Client Project #2 - MediGo Sleep / 6 weeks
2022 August-Present / LibreOffice - The Document Foundation
Remote volunteer UX Researcher based in Berlin, Germany
2022 June-July / University of Toronto, coursera
Introduction to Psychology
Peer-graded assignment - Essay (psychological concept)
Role: UX UI Designer
Designed the online platform for a start-up company looking to improve patients' access to affordable healthcare products and services.
The project goal was to uncover the patients pain points and frustrations and refine the current treatment journey.
Role: UX UI Designer
Redesigned the digital platforms for a start-up FX provider aiming to ease the process of international money transfers.
The project deliverables were met with future recommendation of having a mobile app for individual users.
Role: UX Researcher
As my case study, I conducted UX research at the Brisbane International Airport to approach common issues faced by passengers.
The study shows the difference in passenger behavior between pre- and post-pandemic and the agendas to be resolved.