Ki Culture
Ki Culture develops creative solutions and tools for cultural institutions, connecting sustainability to preserving the arts and our heritage.
Helping achieve the United Nations’ Sustainable Development Goals (SDG’s) through tangible actions, effective communication, and education.
Redesign Ki Port
The Ki Port is a customised online platform that powers Ki Futures. Here, Champions and Coaches can connect, share successes, and get inspired by sustainability pioneers around the world.
It houses all Ki Futures guides, resources, and recorded training, as well as a database of user-generated Ki Reports (case studies).
My role in the project
I joined the project as a volunteer UX Designer to help Ki Culture redesign its global online platform.
Duration:
November 2022 - Present
Skills:
UX Research /Industry Research /Wireframing
Tools:
Moira: Ki Future Coordinator
Caroline: Design Lead
Mayu: UX Designer
Hanyue: UX Designer
What are we trying to solve?
Sustainable leaders who are eager to take action in their work and beyond, feel difficult finding training resources about how to actively make positive changes in the cultural sector. The leaders want to be an industry educator who can pass on their knowledge and practice to individual activists and connect with next generation to protect and be recognised of valuable cultural assets.
Research methods
In-depth Interview
Reached out to the existing Ki Port users to arrange screen interview
Competitor Analysis
00 direct & indirect competitors to analyze their performance and contribution to its users and industry
Survey
Collected 16 responses from the current Ki Port users
Industry Study (Secondary research)
Learn deeper into the current situation in cultural sustainability, what's been done and what's coming in the near future
Heuristic Evaluation
3 evaluators conducted the assessment on the current Ki- Port
The Research Goal
Understand the current state of cultural sustainability and how sustainable leaders stay connected with their communities to build awareness of valuable cultural assets.
Many people are still unaware of the sustainability and how it matters to their lives
Jan | Cultural Funding
No many constitutions /organizations promote the sustainability topics
Jan | Cultural Funding
"Every job is a climate job" and "Every industry is a sustainable industry" - Most will have recognized their leverage points to support sustainability.
Jan | Cultural Officer
Either a virtual or in-person meet-up, it's important to have specific topics to discuss about, not just meeting up with people
Marina | Sustainability Officer
No commitments on continuous learning development
(eg: attend a workshop and never return)
Marina | Sustainability Officer
Survey
16 responses received within internal users
I designed the survey questionnaire for the existing KP users with closed questions that focused on each features such as Event calendar.
Moira informed us that the current communication method needs an improvement due to a lack of response to the updated reports and events.
The survey response gave us the fundamental data of usability and accessibility in features.
50%
The "Event Calendar" was the most used feature of KP.
44% of users have subscribed to the Event Calendar.
67%
Users are interested in joining the "1:1 session" as a part of the GNM (Global Network Meeting).
Competitor Analysis
4 direct & indirect competitors analyzed
Summary
Competitor analysis gave me an in-depth understanding of the top industry performers and how they connect with their audience consistently to keep their practices.
With the amount of resources, educational materials and programs, the competitors are confident in integration with stakeholders and building trust between them.
Proving an in-person class, events and meetups seems more successful in order to strengthen the connection and better interactions with audience, compared to virtual conferences and webinars.
Industry Research
Desktops, SNS research conducted
Cultural sustainability = Social Sustainability
Sustainable development can not be achieved if we don’t preserve the diversity of the different cultures worldwide.
Sustainable Development Goals
The SDGs provide an opportunity to make cultural sustainability a priority in all areas of development.
Contributions to Economy
Today, many cities use cultural heritage and cultural events and institutions to improve their image, stimulate urban development, and attract visitors as well as investments.
Environment, Social and Governance
ESG is a sustainable business strategy that is beneficial to an organization’s bottom line.
Heuristic Evaluation
3 evaluators assessed the current platform of Ki Port
User Control & Freedom
The website isn't linked to the portal.
There's no "Go Back" button is provided after an individual page of All Member is open.
Error Prevention
The section of "My Budge" is clickable but doesn't function - no message provided
Flexibility & Efficiency of Use
The current platform is limited in personalization in the setting, especially for notifications.
Currently, the users can only customize email notification for direct message.
Help users recognise, diagnose and recover from errors
On the "Sign-in /Log-in" page,
the users are not given any direction when they enter wrong detail (username, password) as the screen stays the same without caution (eg: change to red to indicate where to cocrrect)
Refined Problem Statement
Sustainable leaders who are eager to take action in their work and beyond, feel powerless delivering their knowledge and practice to their communities to continuously maintain sustainable actions.
The leaders want to create the fundamental and transformative movement that can keep activists informed and expand their networks to increase social awareness and find productive solutions in the cultural sustainability.
